Privacy Policy

1. We respect your privacy

The purpose of this Privacy Policy is to inform you of how information you provide through any form of communication with us, Innovation Architects Pty. Ltd. (ABN 45 643 437 254) (IA), our related entities, wholly owned subsidiaries, managed or controlled entities, or our agents or contractors, is used.

IA respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

IA will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your request. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial information, or communicate with our support.

Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

IA collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, when you complete an application form and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

IA may use your personal information for purposes related to those described above which would reasonably be expected by you.

IA may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

IA may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

We do not sell, trade, or rent your personal information to others.

We may disclose your personal information to any of our associated entities, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may disclose your personal information to your professional advisor or any other person that you have consented to for the purpose of managing your investment;

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of IA, https://innovationarchitects.com.au/, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

IA places great importance on ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

We are committed to maintaining accurate, timely, relevant and appropriate information about our customers.

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hi[at]innovationarchitects.com.au.

To maintain the confidentiality of all customers, details of your personal information will only be passed on to you if we are satisfied that the information relates to you. If we refuse to provide access or correct personal information relating to you, we will provide reasons for this refusal.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Office C1C, 8 Carraway Street, Kelvin Grove, Queensland 4069 or the contact form on IA’s website. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

When you visit our website

When you come to our website (https://innovationarchitects.com.au/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, your IP address, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches and timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

This website also uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit ‘The cookies Squarespace uses’. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including information about your browser, network, or device, and your IP address.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that IA is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

11. Consultations

When you participate in consultations organised or facilitated by IA, we may collect: your basic information; professional information about your position, organisation, and industry affiliations; and feedback and contributions, including any comments, feedback documents or other materials you provide as part of the consultation process are stored for analysis and reporting.

We use the data collected during consultations for engagement deliverables and administration, data analysis, improvements to consultations, and compliance with legal requirements.

We may share data and information collected from consultations with our client under the terms of the consultation engagement, our agents, third party contractors and suppliers that assist us in delivering the consultation. We do not disclose personal information to third parties for the purpose of allowing them to send marketing materials to you.

We retain your data as long as necessary to achieve the purposes of the consultations, or as required by applicable laws and regulations. When your data is no longer needed, it will be securely deleted. We employ reasonable administrative, technical, and physical security measures to protect your data from unauthorised access, disclosure, alteration or destruction.

You have the right to request access to your data, request corrections, object to processing, and request the deletion of your information. To exercise these rights or inquire about your data, please contact the consultation lead.

This Privacy Policy was last updated 18 October 2023.